FAQs

No, you can check out as a guest without creating an account. However, registering lets you:
✔ Save shipping/billing details for faster checkout
✔ Track past orders
✔ Bookmark favorite items

Signing up takes just a minute and makes future shopping easier!

We deliver islandwide to all addresses in Singapore.
Note: Deliveries are not available to Jurong Island or outer islands.

1. Log in to your account

2. Click "My Account" (top-right corner)

3. Select:

   • "Add a New Address" (for first-time entries)

   • "View Addresses" (to edit existing ones)

Tip: You can also update your username/password under "Account Settings".

We understand you want your message to be perfect! Here’s how we can help:

1️⃣ Contact us before ordering – We may be able to add 1-2 extra characters for select gifts

Why character limits matter:
Our designers carefully test every product to:
✓ Ensure text fits perfectly
✓ Maintain beautiful proportions
✓ Guarantee the best possible result

While some gifts look like they have extra space, these limits protect your gift’s professional finish. We’re happy to advise on alternative options if needed!

We offer three easy ways to create your perfect design:

1. Start from Scratch
   Use our Design Studio to create a completely original design with our tools (fonts, colors, and graphics).

2. Upload Your Own Design
   Supported formats: JPG, PNG, PDF, AI, EPS (max size: 25MB)
   Pro tip: Use high-resolution files for best print quality!

3. Choose a Template
   Browse 100+ professionally designed templates – customize them or use as-is.

How to begin:

1. Select a product from the menu

2. Pick your design method

3. Create, preview & approve your design

Need help? Contact our design team for expert advice!

We’re expanding our font library to support more languages and special characters (like é, ñ, ü), but currently have some system limitations. Here’s what we recommend:

✓ English text will always print perfectly
✓ Special characters (accents, symbols) - many now supported!
✓ Other languages - contact us first to verify compatibility

Before ordering:

1. Send us a sample of your desired text

2. We’ll confirm what will display correctly

3. You’ll see an exact preview before payment

Need non-English text? Message our design team for assistance!

Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.

Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.

1. Contact us immediately via:
   📱 WhatsApp: +65 8189 2992
   ☎️ Phone: +65 8189 2992

2. Our cancellation window:
   ⏰ Monday-Friday, 8:30AM-5:30PM

Important notes:

• We can’t cancel orders already in production

• For fastest response, call/WhatsApp (email may be too slow)

We’ll confirm if cancellation was successful within 1 business hour.

We're truly sorry your gift didn't arrive in perfect condition. Please follow these simple steps so we can make it right:

1. Report the damage via our Online Help Form

2. Upload photos showing:

   • The damaged item

   • Original packaging

   • Shipping label

3. Submit - our team will contact you within 24 hours

We'll either replace your item or issue a refund - your choice!

All product prices shown include 9% GST. Your final cost will be:

• Free if you choose self-collection

• Product price + delivery fee (if applicable) for shipping

The checkout page will display the exact total before payment. No hidden charges!